Frequently Asked Questions (FAQs)
If you have questions about your loan with First Savings Bank and would like to speak to someone, please give us a call at (866) 621-9119. Our team members are available Monday – Friday 8:00 am – 9:00 pm ET and Saturday 8:00 am – 12:00 pm ET to help you.
Servicing and Payment Contact Information
General Frequently Asked Questions
Servicemembers Civil Relief Act
WARNING: We have been made aware that there is an ongoing scam whereby individuals pretending to represent mortgage companies are contacting people asking for loan details and payment via the ‘wiring’ of funds over the phone. Please be aware that our Representatives will never ask borrowers to wire funds to a specific bank account or individual. Questions may be directed to our Customer Care Representatives at (866) 621-9119.
First Savings Bank is alerting customers of phone scams and offers these tips to keep account information secure:
First Savings Bank will not call a customer for payment if his or her account is in good standing.
First Savings Bank does not request payments via ‘wiring’ of funds.
Customers who have any questions about a call for a payment are urged to contact First Savings Bank by calling (866) 621-9119.
Tips to avoid phone scams:
NEVER give out personal information, debit/credit card numbers, or wire money as a result of an unexpected or unsolicited call if you cannot validate the caller’s authenticity.
First Savings Bank provides many options for payment; be suspicious if the caller is REQUIRING the use of wiring funds
Ask the caller for details about his or her name, phone number, company, etc. Your questions may scare them away. If not, document what they tell you, including the date and time you speak with them, caller ID number and anything else that may aid in a possible criminal investigation. Contact your local authorities and First Savings Bank Customer Care Department at (866) 621-9119 to report theft or attempted theft due to scams.
Beware if a caller exhibits irritation, unease, or anger when you question their authority. Notice if their emotion intensifies when you ask to speak with their manager, for their phone number, or to call back later.
Know how to access your monthly bill easily. You can access your account online through our portal service at fsb.servicingdivision.com.
Scammers may use some of the following techniques to attempt to obtain funds or personal information from you. Safeguard yourself against potential scams by being aware of the following techniques:
- Pressure to send money as fast as possible/by a set deadline
- Threatened with law enforcement action
- Asked to send funds through wire transfer services
- Told to purchase gift cards and provide codes as a form of payment
- Being instructed to not trust your servicer
- The caller exhibits irritation, unease, or anger when you question their authority. Notice if their emotion intensifies when you ask to speak with their manager, for their phone number, or to call back later.