Frequently Asked Questions (FAQs)
If you have questions about your loan with First Savings Bank and would like to speak to someone, please give us a call at (866) 621-9119. Our team members are available Monday – Friday 8:00 am – 9:00 pm ET and Saturday 8:00 am – 12:00 pm ET to help you.
Servicing and Payment Contact Information
General Frequently Asked Questions
Requesting Written Material
Q: How do I request a Verification of Mortgage (VOM)?
You can request a
Verification of Mortgage (VOM) on the customer website, third party portal,
mail, or by phone.
Customer
Website: The easiest and fastest way to request a
Verification of Mortgage is through our customer website. Under the “Loan
Information” section you will find the Verification of Mortgage option that
will take you to our Verification of Mortgage form. Simply fill in the
information on the form, and we will send you your Verification of Mortgage.
Third-Party
Requests: Submit your request electronically via our
third-party portal, which can be found at the bottom of the customer website fsb.servicingdivision.com.
Mail: If you’d like to request by mail, please send us a letter stating that
you’d like a Verification of Mortgage. Please be sure to include your loan
number, the address of the property, and your up-to-date contact information.
Send your written request, signed by the borrower(s) to:
First Savings Bank
ATTN: Customer Care
500 South Broad St. Ste 100A
Meriden, CT 06450
Phone: 866-621-9119
The VOM request will be emailed or mailed within approximately 48 business
hours of receipt of your request.
Q: How do I request a payoff statement?
Mortgage
payoff – what you need to know
Thinking of
selling or refinancing your home? This means that you’ll need to find out your
current mortgage payoff—this is the amount of cash you will need to satisfy the
terms of your mortgage loan.
Below you’ll
find what you need to know to get your payoff quote as well as the options that
you have for paying off your loan.
Requesting a payoff quote on the
customer website, third party portal, mail, or by phone
Customer Website: The easiest and fastest way to
request a payoff quote is through our customer website. Under the Loan
Information section you will find a payoff request option that will take you to
our payoff request form. Simply, fill in the information on the form and we
will send you your payoff quote.
Third-Party Requests: Submit your request electronically
via our third-party portal, which can be found at the bottom of the customer
website fsb.servicingdivision.com
Mail: If
you’d like to request by mail, please send us a letter stating that you’d like
a payoff quote. Be sure it includes your loan number, the address of the
property, and your up-to-date contact information. Send your written request,
signed by borrower(s) to:
First Savings Bank
ATTN: Cashiering
500 South Broad St. Ste 100A
Meriden, CT 06450
Phone: 866-621-9119
A payoff statement will be emailed or mailed within 7 business
days or less of receipt of your request