Frequently Asked Questions (FAQs)
If you have questions about your loan with First Savings Bank and would like to speak to someone, please give us a call at (866) 621-9119. Our team members are available Monday – Friday 8:00 am – 9:00 pm ET and Saturday 8:00 am – 12:00 pm ET to help you.
Servicing and Payment Contact Information
General Frequently Asked Questions
Servicemembers Civil Relief Act
Payment Methods and Information
• +Cash Payments o Please do not send cash. We are unable to accept Cash for your payments and ask that in all cases you refrain from sending Cash. If you need to use Cash to make your monthly mortgage payment please visit your local money gram location. Please refer to the MoneyGram section • +Post Dated Checks o Please be aware we are unable to hold any post-dated checks. Any post-dated checks will be processed based on the effective date they are received. • + MoneyGram and Cash Payments o Go to MoneyGram locations to find a location near you. To submit your payment with MoneyGram, utilize: Receiver Code #15543-Servicing Division, provide your loan number and use location: Meriden, CT o Please do not send cash. We are unable to accept Cash for your payments and ask that in all cases you refrain from sending Cash. If you need to use Cash to make your monthly mortgage payment, please visit your local money gram location. A fee may apply. • +Payment Hierarchy o If funds are sent without specifying how additional funds should be applied, funds will be processed based on the following payment hierarchy: Any outstanding payments due to bring your loan current, one additional prepaid monthly payment, outstanding late fees (except in NY), outstanding bank return fees, other outstanding fees, escrow advances, corporate advances, principal reduction. *Please note, based on your loan status a different payment hierarchy may apply.